Amendments - FAQs

This eagerly anticipated feature has been designed to reduce the number of manual amendments and edits performed by venue staff, another step towards reaching 100% self-service model.

🤔Frequently Asked Questions🤔

Q - What is the concept of this feature?

A - The logic behind our new Amendments feature is to promote a greater amount of self-service and therefore works best when the customer has made the booking themselves on your calendar widget or if they have signed up to a payment plan for bookings you have created for them.

Q - When can customers amend their bookings?

A -Customers will only be able to amend bookings in accordance with your cancellation and amendment policy (found under each facility's settings) and can amend to another date that sits within your current booking periods.

For single bookings: any date within your maximum advanced booking time, found under each facility’s settings.

For repeat bookings: the date that you currently accept block bookings until, found under Repeat Booking Settings.

Q - Will amendments to booking require approval? 

A - Amendments will require approval if the checkbox on the 'Approvals' settings is ticked for that specific facility.

Q - What happens with regards to payments?

A - OK, get ready for some information!

If bookings are on a payment plan, they will either be paid or unpaid depending on when the customer is trying to make an amendment. 

For a paid booking, the customer may then choose a booking of the same price, a more expensive booking or a cheaper booking.

• Same Price: no action.
• More expensive: the additional amount will be added to any future payments or will be paid immediately if the final booking of the order.
• Cheaper: the customer will receive a refund or can put that money towards any future bookings on the same payment plan.

For a booking that is yet to be paid but is scheduled, the following will occur.

• Same Price: no action.
• More expensive: the upcoming payment plan will be adjusted to the new amount
• Cheaper: the upcoming payment plan will be adjusted to the new amount

For bookings that are not on a payment plan and remain unpaid: the customer will make payment immediately for the booking amount, whether that is the same price, more expensive or cheaper than the original booking.

For bookings that are not on a payment plan but has been paid:

• Same Price: no action.
• More expensive: the customer will make payment for the new booking price
• Cheaper: the customer will make payment for the new booking price (define again).

Q - What about customers that use customer types?

A - Customer types have been accounted for so the booking rate that the customer is paying will be reflective of their customer type at the time of amending the booking.