How do I register for a Customer Portal account? 

Introducing our booking calendar

What is the deadline for changing my booking?

How to see if you qualify for a discount through the Customer Type feature.

How do I find out information about what facilities are available?

How to confirm and pay for fixtures

What equipment and kit is provided?

What do I do if I can’t find my booking within the customer portal?

Making a repeat booking/block booking. 

How do I export my bookings?

When are payments scheduled to leave my account?

How can I set up a payment plan?

What happens if my payment plan instalment fails? And how to fix it?

How can I settle my outstanding balance?

How can I change the time or day of my booking?

How do I cancel my booking?

What happens if one of my bookings gets cancelled?

Can I change my facility or space once I have made a booking?

What are my options if there is a cancellation due to weather or circumstances out of our control?

My refund isn’t showing in my account

How to update my profile?

How do I reset my password?

How do I switch venues?

How to delete my account and data?

How do I use the bookings table to view and filter my bookings?

What's the difference between a booking and an order? And how do I access them?

Your Customer Portal Account

Payment Plans

Amendments, Refunds & Cancellations

Bookings 

Discounts

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