Follow this step-by-step guide to set up a payment plan for bookings on the Bookteq Customer Portal.
With a payment plan, you can conveniently pay in instalments on a weekly, monthly, or quarterly basis. Follow the step-by-step guide below to set up a payment plan for your existing bookings.
Please note that if you have bookings split across multiple orders, you will need to set up separate payment plans for each order.
Step-by-Step Guide
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Log in to the customer portal: Visit my.bookteq.com and log in using your credentials. If you don't have an account yet, you can create one by following the registration process.
- Navigate to the "Bookings" tab: Once you are logged in, click on the "Bookings" tab. This will display a list of your previous bookings.
- Select the booking for the payment plan: Locate the specific booking for which you want to set up a payment plan and click on it to access the details of that order.
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Access the "Pay balance" tab: Within the booking details, you will find a tab labelled "Pay balance." Click on this tab to proceed with setting up the payment plan.
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Choose the instalment frequency: On the "Pay balance" page, you will see a section where you can select the frequency of your instalments. Depending on the availability, you may have options such as weekly, monthly, or quarterly. Choose the option that suits you best.
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Make the first payment: Once you have selected the instalment frequency, the first payment will be deducted instantly from your payment card. This initiates the payment plan for your booking.
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Receive payment reminders: To keep you informed about the payment plan, you will receive reminders before each subsequent payment is due. These reminders will inform you of the amount that will be deducted from your account
Troubleshooting
Q: Will I receive reminders before each instalment payment is due?
A: Yes, you will receive reminders notifying you of the upcoming payments. These reminders will provide the amount that will be deducted from your account. Please refer to the first email that you received after setting up your payment plan to view your scheduled payment dates.
Q: Can I cancel a payment plan once it's been set up?
A: Unfortunately, once a payment plan is set up, it cannot be cancelled. Ensure that you are ready to commit to the payment plan before proceeding.
Q: Can I modify the payment schedule of an existing payment plan?
A: No, the payment schedule of an existing payment plan cannot be modified. The instalments will be automatically deducted according to the original schedule.