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Cancellations & amendments
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Customer Support Hub
Cancellations & amendments
Getting started
Bookings
Payment Plans
Fixtures and reservations
Cancellations & amendments
Customer Portal
Viewing Enquiries
Cancellations & amendments
Read how-to articles about how to cancel your booking and find out more information about cancellation policies.
How do I get a refund? And, how long does a refund take?
I have a payment plan set up, what if I need to move my booking/session?
What is the cancellation policy for my booking?
Can I change the time or day of my booking?
What are my options if the venue cancels my booking? And what happens to my money?
I’ve cancelled my booking and my refund isn’t showing
My refund isn’t showing in my account
What is the refund policy for my booking?
If I've paid and am looking to cancel, will I be refunded?
What are my options if there is a cancellation due to weather or circumstances out of our control?
What is the amendments policy?
How do I cancel my booking?
Can I amend my booking?
Can I get a credit note for my cancelled booking?
Can I cancel my booking myself or do I need to contact you?
Can I move my payment from a cancelled booking?
Can I change my facility or space?
What is the deadline for changing my booking?
If I cancel my session, does it cancel my payment plan?