Cancellations & amendments

Read how-to articles about how to cancel your booking and find out more information about cancellation policies.

• How do I get a refund? And, how long does a refund take?
• I have a payment plan set up, what if I need to move my booking/session?
• What is the cancellation policy for my booking?
• Can I change the time or day of my booking?
• What are my options if the venue cancels my booking? And what happens to my money?
• I’ve cancelled my booking and my refund isn’t showing
• My refund isn’t showing in my account
• What is the refund policy for my booking?
• If I've paid and am looking to cancel, will I be refunded?
• What are my options if there is a cancellation due to weather or circumstances out of our control?
• What is the amendments policy?
• How do I cancel my booking?
• Can I amend my booking?
• Can I get a credit note for my cancelled booking?
• Can I cancel my booking myself or do I need to contact you?
• Can I move my payment from a cancelled booking?
• Can I change my facility or space?
• What is the deadline for changing my booking?
• If I cancel my session, does it cancel my payment plan?