1. Customer Support Hub
  2. Cancellations & amendments

If I cancel my session, does it cancel my payment plan?

No, cancelling a session does not automatically cancel your payment plan.

Overview

Rest assured that canceling a session does not automatically cancel your payment plan. You have the flexibility to cancel or amend individual sessions without affecting your payment plan.

Troubleshooting

Q: If I cancel a session, will it cancel my entire payment plan?

A: No, cancelling a session does not cancel your entire payment plan. Your payment plan remains intact, and you have the freedom to cancel or amend individual sessions as needed.

Q: Can I move a single booking without canceling my payment plan?

A: Yes, if you need to reschedule a specific booking within the cancellation period, you can do so without cancelling your payment plan. Simply access the Customer Portal and make the necessary amendments to your bookings. This way, you can adjust your schedule without any impact on your payment plan.