This article discusses refund eligibility and refund timelines through the Bookteq Customer Portal.
Overview
At Bookteq, we understand that circumstances can change, and you may need to cancel or amend your sports facility booking. If you're eligible for a refund, our system will automatically process it for you or apply it as credit towards your next unpaid booking.
Q: How long does it take to receive a refund?
A: We strive to process refunds as quickly as possible. However, please allow 7-10 working days for the refund to appear in the payment method you used.
Q: I see no refund credit on my statement. What should I do?
A: If your booking request was rejected before the payment was captured, the refund will be processed as a reversal. You won't see a refund credit on your statement, but the original authorisation will disappear within a few days. It will be as if the transaction never occurred. You can confirm this with your bank, and the pending charges should disappear within a week.
Q: Can I get a refund if I cancel or amend my booking?
A: If you're eligible for a refund based on the venue's cancellation policy, it will be automatically processed for you. The specific refund amount may depend on factors such as the notice period provided and any applicable fees. Please refer to our cancellation policy for more details.
Q: How will I receive my refund?
A: The refund will be issued using the same payment method you used for the original transaction. If you paid by credit card, the refund will be credited back to your card. For other payment methods, the refund will be processed accordingly.
We hope this article helped to answer your query! If you have any further questions or need assistance, please don't hesitate to reach out to our Bookteq team by submitting a help request.