Understanding the cancellation policy for your booking/s made through the Bookteq Customer Portal
Overview
We understand that plans can change, and you may need to cancel or amend your sports facility booking. To find detailed information about the cancellation policy for your specific booking, please refer to the terms and conditions attached to your booking confirmation. These T&C's will outline the cancellation policy for the venue you booked.
The cancellation policy specific to your booking can be found in the terms and conditions attached to your booking confirmation email
Q: How can I find the cancellation policy for my booking?
A: The cancellation policy specific to your booking can be found in the terms and conditions attached to your booking confirmation email. Please review this document for detailed information about the cancellation policy for the venue you booked.
Q: Will I receive a refund if I cancel my booking?
A: Whether you are eligible for a refund or credit depends on the cancellation notice period stated in the Terms and Conditions. If you cancel within the specified notice period, you may be eligible for a refund or credit. However, if you fall outside of the cancellation notice period, you will not be eligible for a refund or credit.
We hope this article helped to answer your query! If you have any further questions or need clarification about the cancellation policy for your booking, please don't hesitate to reach out to our Bookteq team by submitting a help request.