Find out what your options are when a venue cancels your booking.
Overview
At Bookteq, we understand that it can be disappointing if a venue cancels your booking. In such cases, we strive to offer you alternative options or provide a refund/credit for the amount paid.
Q: What happens if the venue cancels my booking?
A: If the venue cancels your booking, we will explore alternative options for you. A member of our team will be in touch to discuss the availability of other nearby venues that may suit your needs. If alternative options are not suitable for you, you have the choice to receive a refund or credit.
Q: How will I be notified if the venue cancels my booking?
A: If your booking is canceled by the venue, we will reach out to you via email or phone to inform you of the situation and discuss the available options. Please ensure your contact information is up to date in your Bookteq account to ensure smooth communication.
Q: What if my booking was unpaid at the time of cancellation?
A: If your booking was unpaid at the time that it was canceled by the venue, it will be considered as canceled and not rescheduled. In such cases, you will not be charged for the booking, and there will be no refund or credit necessary.
We hope this article helped to answer your query! If you have any further questions or need assistance, please don't hesitate to reach out to our Bookteq team by submitting a help request.