How do I register for a Customer Portal account?

1. Check for Confirmation Email: If you're placing a booking for the first time, you'll receive an email once your booking is confirmed. In that email, you'll find a link to register an account and set a password. Click on the link to proceed with the registration process.

   

2. Visit the Registration Page: If you already have existing bookings, you can register directly at my.bookteq.com/register. Make sure to enter your first and last name, as well as the email address you use for your bookings and receive email notifications from Bookteq.

   

3. Check Spam or Junk Folder: If you don't receive the registration email, please check your spam or junk folder. Sometimes, the email may end up there. The email should arrive within 5 minutes of confirming your booking.

4. Verify Email Address: If you still haven't received the email, there are a couple of possibilities to consider. First, double-check that you've entered your email address correctly during the registration process. If you've made a mistake, please correct it. Second, ensure that the email address you're using for registration matches the one you've used for your Bookteq bookings. If you're unsure about the email address associated with your bookings, please reach out to the venue for clarification.

Troubleshooting

Q: What should I do if I didn't receive the registration email?

A: First, check your spam or junk folder as the email may have been filtered there. If it's not there, ensure that you've entered the correct email address during registration. If you're still having trouble, please contact the venue to confirm the email address associated with your bookings.

Q: Can I register for a customer portal account without a confirmed booking?

A: No, you'll need a confirmed booking to receive the registration email. Once your booking is confirmed, you'll be able to register and access the customer portal.

Q: I've registered for an account, but I can't log in. What should I do?

A: Double-check that you're using the correct email address and password when logging in. If you've forgotten your password, you can use the "Forgot password" option on the login page to reset it. If the issue persists, please contact Bookteq customer support for further assistance.