Learn how to confirm and pay for your fixtures through the Bookteq customer portal with this step-by-step guide, ensuring your reservations are converted into bookings and secured for your desired dates and times.
Step-by-step guide
- Log in to the Bookteq customer portal at my.bookteq.com using your login credentials.
- Navigate to the bookings table to view your reservations.
- Select the reservation that you would like to confirm and pay for.
- Access the order view for the selected reservation.
- In the order view, locate and click on the "Pay Balance" button. This will load all your reservations where you can choose which ones to pay for.
- Review the list of reservations displayed and select the ones you wish to pay for.
- Click on the "Proceed to Payment" button to continue with the payment process.
- Follow the prompts to enter your payment details, such as credit card information or any other accepted payment methods.
- Review the payment summary to ensure accuracy and confirm the payment.
- Once the payment is successfully processed, your reservation will be converted into a confirmed booking.
Please note that it is important to make the payment before the reservations expire, which is typically the mid-week before the scheduled fixtures for that weekend. This ensures that your fixtures are confirmed and secured.
Troubleshooting
Q: Can I pay for my fixtures at any time?
A: Yes, you can make a payment to confirm your fixtures at any point. However, it is crucial to pay before the reservations expire, which is usually the mid-week before the scheduled fixtures for that weekend.
Q: How can I view all my reservations and make payments?
A: You can go directly to the payments screen in the customer portal to see all your reservations across different orders. From there, you can select the reservations you want to pay for and proceed with the payment process.
Q: What happens if I don't make the payment before the reservations expire?
A: If you fail to make the payment before the reservations expire, your fixtures may be released and made available to other bookers. It is important to pay on time to secure your booking.