This article helps you find your Bookteq bookings if you are unable to locate your booking within the Customer Portal
Overview
If you find that your booking is missing within the customer portal, there are several troubleshooting steps you can take to resolve the issue. This article will guide you through those steps and help you locate your missing booking.
If you are unable to locate your booking within the customer portal, please follow these steps to troubleshoot the issue:
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Check the email address: Ensure that the booking was made under the correct email address. If you have multiple accounts or made the booking with a different email address, the booking might be associated with another account. Try logging in with different email addresses to locate your booking.
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Check for cancelled or rejected bookings: To keep your bookings table organised, we automatically filter out cancelled or rejected bookings. If your booking has been cancelled or rejected, it will not appear in the default view. To view your cancelled bookings, you can use the booking status filters available in the customer portal.
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Use the date filters: If you are searching for a specific booking within a certain timeframe, utilise the date filters provided. These filters allow you to narrow down your search and locate the desired booking more effectively.
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Check your confirmation emails: Verify if you received any confirmation emails regarding your booking. These emails usually contain a reference number or other identifying information that can help you locate your booking within the customer portal. Search your email inbox for any relevant information related to your booking.
By following these troubleshooting steps, you should be able to locate your missing booking within the Bookteq customer portal. If you have any further questions or need assistance, please don't hesitate to reach out to our Bookteq team by submitting a help request.