This article explains what happens when a payment plan instalment fails on the Bookteq Customer Portal. And solutions to fix payment failures.
We understand that sometimes despite the best efforts, payment instalments can fail in a payment plan. This can occur due to reasons such as an expired card or insufficient funds in your account. We're here to guide you through the steps to address this situation and ensure your bookings remain uninterrupted.
It is important to arrange payment for any missed instalments as soon as possible. This will help avoid any disruption or potential cancellation of your bookings.
Step-by-Step Guide
If a payment instalment in your payment plan fails, follow these steps to resolve the issue:
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Payment Retry: When a payment instalment fails, we will automatically retry the payment two days later. This allows for a second chance to complete the transaction.
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Insufficient Funds: If the payment fails due to insufficient funds in your account, make sure to add enough money to your account to cover the missed payment. This will ensure that the retry attempt is successful.
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Card Expiry: If the payment fails due to an expired card, you will need to update your payment details with a new card. You will receive a notification informing you to set up a new payment method.
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New Payment Method: Once you receive the notification, follow the instructions to provide the details of your new card and make the necessary payment. This will ensure that your future payments for the payment plan are processed smoothly.
Troubleshooting
Q: Will I be notified if the second payment attempt fails as well?
A: Yes, if the second payment attempt fails, you will receive a notification informing you of the failure. You will be asked to set up a new payment method and make the payment with a new card to ensure the continuity of your payment plan.
Q: What happens if I don't arrange payment for missed instalments?
A: It is crucial to arrange payment for any missed instalments as soon as possible. Failure to do so may result in disruptions or potential cancellation of your bookings. Make sure to cover the outstanding amount to keep your payment plan on track.
We hope this article helped to answer your query! If you have any further questions or need assistance regarding failed payment instalments, please don't hesitate to reach out to our Bookteq team by submitting a help request.