This article gives troubleshooting advice for constant loading when setting up a payment plan on the Bookteq Customer Portal.
If you're experiencing constant loading when trying to set up a payment plan for your facility booking through Bookteq's Customer Portal, it could be due to the page loading your bookings in the background. To troubleshoot this issue, you'll need to refresh the page and update your cache.
Troubleshooting
Q: How can I resolve the constant loading issue?:
A: To resolve this issue, you can refresh the page to update your cache. Simply press Ctrl + R (or Cmd + R on a Mac) on your web browser to perform a hard refresh. This action should help load the updated information and display your bookings correctly.
Q: What if I see a blank or grey screen while loading?:
A: If you encounter a blank or grey screen during the loading process, there's no need to worry. Perform the hard refresh as mentioned earlier, and the page should display your bookings correctly.
We hope these troubleshooting steps resolve the loading issue and allow you to set up your payment plan successfully. If you continue to experience any difficulties, please don't hesitate to reach out to our customer support team by submitting a help request.