In this edition of our newsletter, we're letting you know about our recent product releases including Direct Debit and Self-Service Customer Amendments. We will also share a sneak peak into our upcoming releases including our brand new Help Centre.
Upcoming Webinar
Following our previous webinar series we are continuing with another presentation and live demonstration of our new payment option for your customers, Direct Debit! Learn where this option appears for your customers, how it may improve your processes and more by registering here for the webinar on Friday, 27th June at 11:00-11:30am.
Recent Releases
Direct Debit
Owing to popular demand, we have introduced Direct Debit (BACS DD) as an online payment option for your customers when creating a payment plan for their bookings on either our booking widget or from within our customer portal. This release has a big impact on customers that do not have access to a credit or debit card or wish to pay via bank transfer. It also reduces the manual reconciliation admin that you might do between your accounting software and Bookteq for bank transfer payments!
Self-Service Customer Amendments
Our new Amendments feature brings us another step towards removing the manual tasks that come with bookings and lettings. Everyday, our clients receive requests from their hirers wishing to move a booking’s date and time or perhaps extend their upcoming booking for another hour. Our improved customer journey allows this to be done by the customer themselves (with your approval of course) in their customer portal rather than burdening the venue’s staff with this simple request. You can find out more about this feature here. When your customers are starting to use this feature, this article and video may be useful to learn how they can make these changes!
Upcoming Releases
Payment Plan Improvements
Payment plans will undergo a small revamp over the coming weeks! Our Customer Portal will have a new Dashboard section which will allow customers to manage all of their bookings into one payment rather than having multiple payment plans if they have several repeat bookings. This work will also provide greater flexibility to the amount of each payment, accounting for changes made to bookings ahead of their scheduled payment.
New Releases
Help Centre
Our Knowledge Base is getting a major upgrade! Soon there will be a brand new Help Centre, accompanied by an AI tool to help you receive a quick answer to your query. It will also have a news tab for important product updates and releases (such as this one!) as well as a place to give feedback.
