Product Update - March 2025

In this edition of our newsletter, we're bringing you more information about some recent product releases and our new Customer Success webinars!

Upcoming Webinar Series

Following a very successful first event, we are continuing our Customer Success webinar series over the coming weeks. On our first webinar, we spoke about our Custom Pricing feature ahead of a renewals season and earlier this week, Joe spoke about the new changes to our new calendar widget which you can read more about below. 

Recent Releases

New Calendar Widget

Following extensive work by our brilliant tech team over the past few months, we are delighted that our new widget is being used extensively across our partners and clients.

You will have noticed the enhanced customer experience on your website, which gives better visibility of facilities and slots and has an improved block booking experience also. 

You can learn more about our new widget here.

Custom-length slot booking

In tandem with our new widget, we have now made another step in giving your customers greater flexibility when it comes to making bookings on your calendar. You can now offer custom-length bookings, which means your customers can request bookings for varying durations rather than having to make multiple bookings.

To learn more about this release, please read our support article here.

Written off debt

A smaller update, there is a new payment type available when you add or log a payment to a booking or to an order. Written off debt (you may refer to this "Bad Debt") can be used to determine bookings that you will not be able to collect payment, which may give a truer reflection of your debt handling and give you more accurate data. 

Cancelling upon 2nd failure of payment plan

To date, if a payment plan has failed the customer is notified and then payment is attempted again the following day. If the 2nd payment failed, the customer and the venue are both notified.

Off the back of client requests, we have introduced a new feature that can automatically cancel any upcoming bookings for a customer if a payment fails for the 2nd time through a payment plan. Please note: You must opt in to use this feature. It's a very neat feature if you experience any trouble collecting payments in arrears.

If you choose to enable this feature, upon the 2nd failure, any bookings related to that particular payment would be cancelled. This has been defaulted to “No” until you switch it on; you can find it under “Block Booking Settings”. 

Closed Facility management

Our most recent release has seen a new way of allowing certain facilities from being able to be booked, without having to close your entire venue. Under our "Closed Dates" settings, you can now select which facilities should be closed during those dates. We foresee this being incredibly useful for venues that have sports hall or classroom closures for exams. 

Coming Soon: Amendments, BACS Direct Debit and more!

Shortly, we will be rolling out an improved Amendment feature for the Customer Portal as well as adding a new Direct Debit payment method, integrated with our payment processor, Stripe. We will be in touch with much more details when these (and more!) closer to release!